Refund policy

Unfortunately, We do not return working products once they are accepted however if you receive a defective product or wrong product or have paid money but not received your product we are happy to process your refund or assist you further.

Important Note: If you receive wrong/defective product make a video instantly and send it to us along with your order ID, Name, Address to support@aevion.in and Whatsapp Message on +91 8851522694 for us to process your refund.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@aevion.in. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Partial COD / Advance Payment Policy

For select products, we may offer a Partial COD option where a portion of the order value is collected in advance and the remaining amount is payable upon delivery. The advance/partial payment amount may vary depending on the product, order value, and other operational factors.

This advance payment helps cover shipping, courier, packaging, and additional operational costs associated with processing COD orders and enables us to sustainably offer Partial COD where feasible.

Non-Refundable Cases:
If the customer refuses delivery, is unavailable to accept the order, provides incorrect delivery details, or the order is returned/RTO for reasons not attributable to us, the advance/partial payment shall be non-refundable.

Refundable Cases:
The advance/partial payment will be refunded if the order cannot be fulfilled due to reasons attributable to us, including but not limited to:

  • Non-dispatch or non-delivery caused by our operations or courier failure

  • Wrong item shipped

  • Product received in defective/damaged condition

  • Any other issue where fault is determined to be on our side

We reserve the right to determine refund eligibility after reviewing the order and shipment details.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@aevion.in.